Refund & Cancellation Policy

Policy governing refunds and cancellations for services provided by dotIO Technologies Private Limited

Refund Policy

Non-Refundable Services

DOTIO Technologies primarily provides customized software development and professional technology services. Payments made towards completed work, consulting services, implementation, or milestone deliveries are generally non-refundable. These services are tailored to your specific requirements and represent work that has been completed or committed.

Duplicate or Erroneous Payments

If a payment has been made in error or duplicated, please contact us within 7 days. Eligible refunds will be processed to the original payment method after verification. We require documentation of the duplicate payment or error for processing. Once verified, refunds are typically processed within 5-10 business days.

Cancellation Policy

Pre-Commencement Cancellations

Projects may be cancelled before work commences. If a cancellation request is made before any work has started on the project, the full amount paid will be refunded or credited to your account. Written notification of cancellation is required for processing.

Post-Commencement Cancellations

If work has already started, charges applicable to work completed up to the cancellation date will be deducted before any eligible refund. This includes resources allocated, infrastructure set up, and services rendered. The remaining amount, if any, will be refunded after verification and adjustment of all applicable charges.

Subscription Services

Subscription services may be cancelled in accordance with the applicable subscription agreement. Cancellation terms vary based on the subscription type and billing cycle. Any advance payments for cancelled subscription periods will be handled as per the specific subscription agreement. Please refer to your subscription terms for detailed cancellation procedures.

Important Notice

In case of disputes regarding refunds or cancellations, both parties agree to attempt amicable resolution. If unresolved, disputes shall be subject to the jurisdiction of courts in Hyderabad, Telangana, and governed by Indian law. For further clarification on this policy, please contact us at info@dotio.in or +91 8956502260. Our business hours are Monday–Friday, 9:30 AM – 6:30 PM IST.

Last updated: July 17, 2026